BUSINESS RECOVERY PLAN CASE STUDIES

Sutton Kersh, a full-service estate agent/surveyor/auctioneer with five offices in and around Liverpool were prepared for one of their most busiest days of the year; a major property auction which would entail a large volume of calls. Disaster struck and one of their offices was badly damaged by fire. Sutton Kersh’s insurer mobilised CRFITALY to provide the disaster recovery service.

Liaising quickly with the client, CRFITALY sourced conveniently located offices, installed computer equipment and redirected all telephone lines. Within a few hours Sutton Kersh were able to contact their entire database and were able to receive calls in readiness for their auction.

We took out disaster recovery protection without really thinking we would need it, and we are so glad we did. Our office was recently damaged by fire and CRFITALY dealt swiftly and effortlessly in relocating us into new offices. Within 24 hour we were fully operational. Thanks to CRFITALY – your efforts were very much appreciated.

In the nicest possible terms, Kathryn Gallen, Managing Director of recruitment consultants 2nd City Resourcing, hopes never to talk to CRFITALY again.

Arriving in the morning at their offices in Birmingham, employees of two companies, part of the same group who share the same offices, were to discover that a flood on one of the upper floors, although not physically damaging their offices in any way, had left the building without electricity and internet connectivity. While one company was fortunate enough to be able to relocate their employees to their main London office for the duration of the clean up, the other was faced with the bigger challenge of working out how “business as usual” could be achieved without an office and, as their entire back office function is web based, without an internet connection.

In stepped CRFITALY. Within one hour of Ms Gallen registering the event with her insurer, CRFITALY was on the phone discussing her requirements and the logistics of moving her offices to a recovery location. Within 24 hours, the client was relocated to an office within the same postcode, temporary PCs and printers were installed with complete broadband access to their back office function and post was re-directed. CRFITALY was also able to redirect their 0870 number to phones in the new location.

Being the least technical person I know, it was brilliant to have someone take charge and organise us to the extent that we were up and running so quickly. We have learnt first-hand how important it is to have contingency plans in place so it’s comforting to know that we are able to minimise the impact in situations such as this.